Entrepreneurship

Increasingly violent? More and more deviant? Clients can seriously jeopardize the smooth functioning of an organisation and the well-being of its employees. How can this all too frequent occurrence be tackled?

The question has been examined by Aurélien Rouquet, Jean-Baptiste Suquet, Dilip Subramanian and Fanny Reniou, NEOMA Business School professors. They took part in a study carried out by AMARC, the Association for the Management of Customer Complaints, the results of which have made it possible to identify a series of potential responses….

31 July 2019
Aurélien Rouquet

THE AUTHOR

Aurélien Rouquet

Professor NEOMA BS

Aurélien has been Professor of Logistics and Supply Chain Management at NEOMA Business School since September 2008. Aurélien is Engineer of the Ecole Centrale de Lille, holder of a M.Sc. from Cranfield University and earned his PhD in Management Sciences in 2007 at the Research Centre for Transport and Logistics (CRET-LOP) at the Université Aix-Marseille. His research focuses on Supply Chain Management and orchestration, and consumer logistics. He has published this research over the years in journals such as Recherche et Application en Marketing, Revue Française de Gestion, International Journal of Operations and Production Management, International Journal of Physical Distribution and Logistics Management, Journal of Business Logistics. Aurélien is general secretary of the AIRL-SCM (International Association for Research on Logistics and Supply Chain Management), and member of the EurOMA Association (European Operations Management Association) and the CRET-LOG.